Do you know how to delight your patients?

Posted by & filed under Customer Service.

Who’s the most important person in your facility? Your doctors? Pharmacists? Nurses? How long would it take you to name your patients as the most important people? Can your facility afford to not have your patients be your most important people? We’re not saying your doctors, pharmacists, and nurses aren’t important as well, because they… Read more »

What is dual sourcing and what are the benefits?

Posted by & filed under Customer Service, Delivery Fleet, Pharmacy.

Nuclear pharmacists make nuclear doses with generators. These generators only come from two different suppliers, Covidien and Lantheus. All other pharmacies use one supplier for the generators, known as single sourcing, but HeartLight uses both suppliers, which is known as dual sourcing. Using both suppliers costs more but if one supplier goes down, we are… Read more »